At Ozoneveda, we prioritize customer satisfaction and strive to ensure that our products meet the highest standards of quality. However, we understand that there may be instances where you need to return or exchange an item. Please review our return and refund policy below:
No Return/No Refund Policy:
We do not provide any return or refund unless you receive a damaged or wrong product.
Eligibility for Return or Refund:
To be eligible for a return or refund, you must provide a video of the box opening. This video is mandatory to apply for a return or refund.
Process for Return or Refund:
Inspect Your Package: Upon receiving your order, please inspect the package for any visible damage or discrepancies.
Record an Unboxing Video: If you notice any damage or receive the wrong product, please record a clear video of the box opening and the condition of the contents.
Contact Us: Email the unboxing video along with your order details and a description of the issue to ozoneveda@gmail.com within 48 hours of receiving your order.
Review and Resolution: Our team will review the video and information provided. If your request is approved, we will arrange for a replacement product or process a refund, as applicable.
Contact Us:
For any questions or assistance regarding returns or refunds, please contact us:
Website: Ozoneveda Contact Us
Email: ozoneveda@gmail.com
Phone: +91 90748 79074
Thank you for your understanding and cooperation. We are here to assist you and ensure a satisfactory shopping experience at Ozoneveda.
